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Quote of the month: "Success has always been easy to measure.
It is the distance between one’s origins and one’s final achievement..."
Michael Korda
Assertive Phrases Ease Criticism
Source: Communication
Briefings ideas that work
Use these phrases to decrease the chance of a defensive reaction when
you must criticize someone:
- "Perhaps you’ll find it will be useful to..."
- "You may want to consider..."
- "May I suggest something?"
- "I’m on your side, so don’t take what I’m going to tell you negatively."
- "Please don’t be offended, but it’s important to you that we discuss..."
- "You may not know that..."
- "I find it very difficult to tell you this..."
- "I’m sure you don’t mean anything by it, however..."
- "I see what you mean; however, you may not have all the information
you need."
Source: Influencing Within Organizations, Andrzej Huczynski,
Prentice Hall, 113 Sylvan Ave., Englewood Cliffs, NJ 07632
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